Data for the month ending (October 2024)
| Received from | Pending at end of last month | Received | Resolved | Pending at end of month | Average resolution time (in days) |
|---|---|---|---|---|---|
|
Directly from Investors
|
12 | 28 | 31 | 9 | 4.2 |
|
SEBI (SCORES)
|
5 | 14 | 16 | 3 | 5.7 |
|
Stock Exchanges
|
7 | 19 | 21 | 5 | 3.8 |
|
Other Sources
|
3 | 8 | 9 | 2 | 4.5 |
|
Total
|
27 | 69 | 77 | 19 | 4.5 |
Trend of monthly disposal of complaints (2023-24)
| Month | Carried forward | Received | Resolved | Pending |
|---|---|---|---|---|
| Apr-2023 | 31 | 64 | 58 | 37 |
| May-2023 | 37 | 71 | 75 | 33 |
| Jun-2023 | 33 | 58 | 62 | 29 |
| Jul-2023 | 29 | 67 | 59 | 37 |
| Aug-2023 | 37 | 73 | 81 | 29 |
| Sep-2023 | 29 | 62 | 65 | 26 |
| Oct-2023 | 26 | 59 | 63 | 22 |
| Nov-2023 | 22 | 54 | 49 | 27 |
| Dec-2023 | 27 | 61 | 68 | 20 |
| Jan-2024 | 20 | 57 | 53 | 24 |
| Feb-2024 | 24 | 68 | 65 | 27 |
| Mar-2024 | 27 | 72 | 72 | 27 |
| Total | - | 766 | 770 | - |
Total Number of Complaints
FY 2023-24
Resolved
770
Resolution Rate
100.5%
FY 2024-25 (Till Oct)
Resolved
420
Resolution Rate
101.9%
Complaint Analysis
Complaints by Category (FY 2024-25)
Monthly Trend (FY 2024-25)
Complaint Handling Process
Our complaint handling process is designed to ensure timely and effective resolution of all investor grievances in accordance with SEBI guidelines.
Complaint Receipt
Complaints are received through multiple channels and acknowledged within 24 hours.
Investigation
Each complaint is thoroughly investigated by our dedicated compliance team.
Resolution
Complaints are resolved within the stipulated timeframe with appropriate action.
Important Note
Complaint resolution progress is updated monthly as per SEBI norms. The data presented on this page is for informational purposes and is subject to change based on ongoing resolution activities.
For any queries regarding the complaint status, please contact our investor relations team at investorgrievance@financialservices.com or call our toll-free number: 1800-123-4567.